Frequently Asked Questions
Answers to common UK B2B questions about custom technology gifts, including minimum orders, branding, lead time and delivery.
What is the minimum order quantity (MOQ) for customised tech items?
Our MOQ varies by product category. Most items have a minimum order of 100 units, though some premium products like tech gift sets may require 50 units. USB drives and smaller accessories can sometimes be ordered in quantities as low as 50 units. We're happy to discuss your specific requirements and find solutions that work for your budget and timeline.
Do you offer branding on power banks and chargers?
Yes, we offer multiple branding options including laser engraving, UV printing, and silk screen printing. Laser engraving works beautifully on aluminium and metal products, creating a premium, permanent finish. UV printing allows for full-colour logos on various materials. Our team can advise on the best branding method for your chosen products and design requirements.
Are your electronics certified for UK use?
For electrical products, the applicable documentation and market obligations depend on the specific model, supply-chain role and intended UK market. We confirm the relevant model-specific conformity information during product selection rather than relying on a generic certification statement. Buyers should also check their own internal product-approval requirements.
Do you provide samples before bulk orders?
Yes, we offer sample products so you can assess quality and branding before committing to bulk orders. Sample costs vary by product and typically include the item cost plus shipping. Sample fees are often credited towards your bulk order when you proceed. Contact us to discuss your sample requirements and we'll arrange delivery promptly.
What is the lead time for bulk orders?
Standard lead time ranges from 15-25 working days depending on product complexity, order quantity, and customisation requirements. Simple items like USB drives may be ready in 10-15 days, whilst complex tech gift sets might require 20-25 days. Rush orders can sometimes be accommodated with additional fees. We'll provide accurate timelines when you submit your specific requirements.
Can you deliver across the UK?
Yes, we deliver throughout the United Kingdom. Our logistics partners ensure reliable delivery to all UK regions including England, Scotland, Wales, and Northern Ireland. We can arrange delivery to single addresses for bulk orders or coordinate multiple delivery points for larger organisations. Shipping costs are calculated based on order size and delivery location.
Are your products RoHS and CE compliant?
Electrical-product requirements are model- and market-specific. During specification, we can review the relevant conformity information for the proposed product and intended route to market. UK product-marking rules and wider supply-chain responsibilities should be checked against the specific item and commercial role rather than assumed from a category label.
What printing methods do you offer for customisation?
We offer several printing and branding methods: Laser engraving provides permanent, premium branding on metal and wood products. UV printing enables full-colour logos on various materials with excellent durability. Silk screen printing works well for simple designs on larger surfaces. Pad printing suits smaller items with curved surfaces. Our team will recommend the optimal method based on your product choice and design requirements.
Can I see a digital proof before production begins?
Yes, we provide digital proofs showing how your branding will appear on the selected products. You'll receive detailed mockups for approval before production commences. This ensures complete satisfaction with logo placement, size, and appearance. We welcome revision requests and work with you until the design meets your exact specifications.
What packaging options are available?
We offer various packaging solutions from individual gift boxes to bulk packaging. Standard options include retail boxes, velvet pouches, and kraft boxes. Premium products can be packaged in custom-designed presentation boxes. For large corporate orders, we can arrange branded packaging featuring your company identity. Eco-friendly packaging options are available for sustainability-focused programmes.
Do you offer warranty on electronic products?
Yes, our electronic products come with manufacturer warranties covering defects in materials and workmanship. Warranty periods vary by product category—typically 6-12 months for most items. We stand behind our product quality and will replace defective items within the warranty period. Detailed warranty information is provided with each order.
Can you help with product selection for our specific needs?
Absolutely. Our team has extensive experience helping UK businesses select appropriate tech gifts for various occasions and budgets. We'll discuss your objectives, target recipients, and budget parameters to recommend suitable products. Whether you're planning employee recognition programmes, client appreciation events, or conference giveaways, we'll guide you towards effective solutions that align with your goals.